KOSBLING Privacy Policy

KOSBLING, doing business as KOSMART CO., LIMITED.
135 Connaught Road West, UNIT 616, 6/F., KAM TEEM INDUSTRIAL BUILDING,, SAI WAN, Hong Kong Island Hong Kong SAR.

Last Updated: October 12, 2024

Thank you for using Kosblingstore.com (or as we are legally known, KOSBLING). Before using or accessing our platform, please read this Privacy Policy carefully, as it explains how we protect your data and respect your privacy.

A. Yours and our responsibilities
Summary: This policy applies to all registered KOSBLING users and also visitors of our platform. When handling the data of end-customers of KOSBLING users, we act as a “data processor” and KOSBLING merchants are responsible for ensuring their data is protected and handled in accordance with all applicable laws.

Who does this policy apply to?

If you are a KOSBLING customer or subscriber, or just visiting our website, this policy applies to you.
For your customers who are just making a purchase of your goods through Kosblingstore.com but are not registered users, we act as the “data processor” for you, the merchant: this means we only process their data to help us provide our service to you, or in accordance with your instructions, or as required by law. You are responsible for making sure that their personal data is treated in accordance with applicable data protection laws. That includes informing them how service providers (like us) collect and use data on your behalf.
Our responsibilities

If you are a registered KOSBLING customer or a visitor to our website we act as the “data controller” of personal data. This means we determine how and why your data are processed.

Your responsibilities

Read this Privacy Policy.
If you provide us with personal information about other people (i.e. if you are registering on behalf of someone else, or you are transmitting data from your customers), or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

B. When does KOSBLING collect your data?
Summary: KOSBLING collects your data in all of our interactions from the moment you visit our website. Some data is collected automatically, and some data is only collected with your consent.

With your consent we collect your data when:

You register for an account.
You upload content to Kosblingstore.com using our photo uploading for your personal uses by buying kosbling craft&diy artwork frame ,phonecae ,accessories and making kits.
You integrate KOSBLING through APIs (Ours, 3rd party storefronts, website builders, etc…).
You publish products to 3rd party sales channels.
We email each other.
You contact our support and/or success team (we may also collect call audio, which we will disclose on the call).
When you connect with us on social media.
You request a demo of KOSBLING.
You participate in a user research study.
You opt-in to marketing messages.
Enter a sweepstakes or contest, or register for a promotion.
Participate in our user referral program.
Automatically we collect your data when:

You browse any part of our website.
You use Kosblingstore.com to create products.
You read our help section.
You order products from Kosblingstore.com.

C. Categories of data collected
Summary: KOSBLING collects different kinds of data and we process that data for different purposes.

Contact details and basic information

Your name, address, telephone number, email address…

Financial information

Your Paypal account email, credit/debit card details…

Data from your content and products

The photos you have uploaded, the designs of your handmade and DIY frames…

Contractual Data

The sales you have made, your customers’ data, store name, order details…

Data that identifies you

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version…

Data on how you use Kosblingstore.com

Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions…

What about really sensitive data?

We don’t collect any “sensitive data” about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, genetic data, biometric data, health data, data about your sexual life or orientation, and offences or alleged offences).

What about children’s data?

KOSBLING is a service directed to and intended for use only by those who are 18 years of age or over. We do not target Kosblingstore.com at children, and we do not knowingly collect any personal data from any person under 16 years of age.

D. How and why we use your data
Summary: According to Data Protection Law, we can only process your data for specific purposes and only when we have a legal basis to do so. The reasons are outlined below.

Keeping Kosblingstore.com running

Managing your requests (like creating products, integrating sales channels, completing transactions and fulfilling orders), login and authentication, remembering your settings, processing payments, hosting and back-end infrastructure.

Legal basis for processing data: contract, legitimate interests

Improving Kosblingstore.com

Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.

Legal basis for processing data: contract, legitimate interests

Customer support

Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.

Legal basis for for processing data: contract

Marketing purposes (with your consent)

Sending you emails and messages about new features, products and services, and content.

Legal basis for processing data: consent

E. What these legal bases mean
Consent:

You have given clear consent for us to process your information for a specific purpose.

You can withdraw your consent at any time by emailing hi@kosbling.com or by navigating to your profile page and managing your data settings.

Contract:

Processing your data is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.

Legitimate interests:

Processing your data is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests.

These legitimate interests are:

gaining insights from your behaviour on our website or in our app.
delivering, developing and improving the KOSBLING service.
enabling us to enhance, customise or modify our services and communication.
determining whether marketing campaigns are effective.
enhancing data security.
In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

F. Your privacy rights and choices
Summary: When it comes to your data and privacy, you have a lot of control for what KOSBLING can do. All of your data settings can be managed from your KOSBLING account page, or by emailing us at hi@kosbling.com. These include your rights to review, correct and delete your data.

Your rights

You can exercise your rights at any time by sending us an email at hi@kosbling.com or by navigating to your KOSBLING account page.

You have the right to access information we hold about you

This includes the right to ask us supplementary information about:

the categories of data we’re processing.
the purposes of data processing.
the categories of third parties to whom the data may be disclosed.
how long the data will be stored (or the criteria used to determine that period).
your other rights regarding our use of your data.
We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have a right to see what personal information has been shared with third parties.

You have the right to make us correct any inaccurate personal data about you

If after accessing your information, you believe that we have incorrect or inaccurate data, you can request us to change or correct it.

You can object to us using your data for profiling you or making automated decisions about you

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behaviour). Otherwise, the only circumstances in which we will do this is to provide the KOSBLING service to you.

You have the right to port your data to another service

We will give you a copy of your data in CSV or JSON so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

You have the right to be ‘forgotten’ by us

You can do this by asking us to delete any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Kosblingstore.com.
You have the right to lodge a complaint regarding our use of your data.
Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the relevant data authority in your jurisdiction.

Your choices
You can choose not to provide us with personal data

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions or fulfill orders without personal data.

You can turn off cookies in your browser by changing its settings

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages, but Kosblingstore.com and certain services will not work effectively.

You can control certain third party collection and use of your information

Third parties may offer ways for you to choose not to have your information collected or used.

You can ask us not to use your data for marketing

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You can opt out from marketing by emailing us at hi@kosbling.com, or by navigating to your account page and managing your data settings.

G. How secure is the data we collect?
Summary: We do a lot of things to keep your data safe on our end, but you are also responsible for keeping your account information safe and secure. If you feel that your data has been breached, immediately change your password and get in touch with our support team.

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect. For more information on our efforts to ensure your data is held in a secure manner, please contact us at hi@kosbling.com.

Our Infrastructure

KOSBLING operates on servers and cloud components that comply with strict international standards. Access to infrastructure at KOSBLING is securely controlled and available from specific locations only. This access is limited to specific employees only and protected by 2-factor authentication.

Data is stored in [storage location] by default and is continuously backed up. Our infrastructure’s data centres and cloud services from providers are protected by physical access controls, intrusion and fire detection systems and 24/7 professional security staff.

Document security

All documents and information are version controlled by [document control service], so there’s a permanent trail not only on the database level but also on the storage level.

Monitoring

We have continuous resource and infrastructure access monitoring in operation 24/7, 365 days a year. Any alerts generated by our monitoring system are sent to team members immediately and actioned. KOSBLING uses both third parties and in-house scans for vulnerability testing and app protection (WAF).

Training and audits

Regular third party audits are conducted at KOSBLING to ensure we use the latest technologies and best practices to protect data. All employees at KOSBLING are trained in data security and are bound by strict confidentiality provisions.

And please remember:

You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure.
You are responsible for the security of your username and password: keep them secret and safe.
If you believe your privacy has been breached, please change your password as soon as possible and contact us immediately on hi@kosbling.com.

H. Where do we store the data?
The personal data we collect is processed at our offices and in any data processing facilities operated by the third parties identified below.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the jurisdiction where you are located, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

I. How long do we store your data?
We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used Kosblingstore.com. We will delete your personal data from our archives no later than 6 years from the last time you used Kosblingstore.com or upon your request.

J. Third parties who process your data
Summary: To effectively run Kosblingstore.com we need to partner with various third parties around the world. These include our print providers that work with us to offer and fulfill products and services and also tools like Google Apps and Zendesk that allow us to communicate and deliver our service to you. This section outlines who we work with, for what purposes and where you can find more information about their privacy policies.

To deliver the best possible KOSBLING experience we often have to partner with third parties to deliver services that we cannot. These include our print partners that we work with to offer products and fulfill orders, services that support our communications, both internal for our team and external when we communicate with you, tools that keep our web platform and API running, as well as services that allow us to study the use of our platform and learn how best to develop and design new features, messages and offers.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.

Here are the details of our main third-party service providers, the data being collected or shared and the reason sharing is necessary.

Infrastructure
[Infrastructure Provider Name] Privacy policy

Contact details
Data that identifies you
contractual data
data on how you use Kosblingstore.com
[Description of infrastructure service and how it helps KOSBLING].

Analytics and Marketing
[Analytics Provider Name] Privacy policy

How you use Kosblingstore.com
Data that identifies you
Cookies
[Description of analytics service and how it helps KOSBLING].

[Marketing Provider Name] Privacy policy

Data that identifies you
Cookies
[Description of marketing service and how it helps KOSBLING].

[Other Analytics/Marketing Provider Name] Privacy policy

Data on how you use Kosblingstore.com
Data that identifies you
Cookies
[Description of analytics/marketing service and how it helps KOSBLING].

Integrations (by your request)
[Integration Provider Name] Privacy policy

Contact details
Data that identifies you
Contractual data
Data from your content and products
[Description of integration service and how it helps KOSBLING].

Communications and Research
[Communication Provider Name] Privacy policy

Contact details
How you use Kosblingstore.com
Contractual data
[Description of communication service and how it helps KOSBLING].

[Research Provider Name] Privacy policy

Contact details
How you use Kosblingstore.com
Data that identifies you
Contractual data
Data from your content and products
[Description of research service and how it helps KOSBLING].

Zendesk, Inc. Privacy policy

Contact details
How you use Kosblingstore.com
Data from your content and products
Contractual data
Data that identifies you
Cookies
We use this service for customer communications, user interaction, helpdesk assistance, in app messaging and improving our platform and service.

Google, Inc. Privacy policy

Contact details
How you use Kosblingstore.com
Data from your content and products
Contractual data
Data that identifies you
Cookies
We use Google Suite for business for customer communications, user interaction, User Research, and improving our platform and service.

Formagrid, Inc. (airtable) Privacy policy

Contact details
How you use Kosblingstore.com
Data from your content and products
Contractual data
Data that identifies you
We use Airtable to store and analyze data for purposes of research and product development.

Atlassian Pty Ltd Privacy policy

How you use Kosblingstore.com
Data from your content and products
Contractual data
Data that identifies you
We use Atlassian products to store and analyze data for purposes of research and product development, to solve bugs and build out the KOSBLING Platform.

Payments
[Payment Provider Name] Privacy policy

Contact details
Financial information
Cookies
Contractual data
This service processes payments for us.

Our Print Partners

KOSBLING partners with a wide and constantly expanding network of print providers all over the world. Current partners can be seen on Kosblingstore.com.

These print providers offer various products and print on demand services to our users. Each of our print partners operates as a “data processor” when an order is submitted and they sign a Data Processing Agreement with KOSBLING outlining how they handle and protect our users’ data.

This Data Processing Agreement outlines:

What personal data is being sent.
How that data needs to be secured and kept confidential.
The purposes for which that data will be processed.
How long that data will be stored.
How they respond when users exercise their rights to privacy.
How they respond if a data breach occurs.

We handle your privacy data with the utmost care and in accordance with the following principles: